Siena AI CX

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SKU: siena-ai
Siena AI is an autonomous customer service platform that combines human empathy with intelligent automation to transform how brands engage with customers. Designed to handle over 80% of daily customer interactions, Siena provides seamless support across various channels, including email, text, social media direct messages, and comments. By understanding context and executing workflows with human-like accuracy, Siena enhances customer satisfaction and operational efficiency. The platform's AI Personas feature allows businesses to create tailored responses that align with their brand's unique voice and style, ensuring consistent and personalized customer experiences.
customer service automation empathic AI multichannel support AI personas contextual understanding
Automating routine customer service inquiries to improve response times.
Providing empathetic and contextually relevant support across multiple channels.
Maintaining a consistent brand voice in customer interactions.
Reducing operational costs by handling a significant volume of customer queries autonomously.
Siena demonstrates high autonomy through its Cognitive Reasoning Engine (CoRE) that performs human-like contextual analysis rather than rigid rules-based decisions. It autonomously handles multi-step workflows including refund processing, subscription management, and visual evidence analysis via Siena Vision. The platform resolves 80% of customer interactions without human intervention through dynamic persona management across channels, API-driven action execution in tools like Shopify/Recharge, and smart routing that only escalates truly novel cases. While requiring initial training data and brand guidelines, its continuous learning through LLM interactions and real-time CRM integrations enable progressive independence in decision-making.
Closed Source
Paid