SAP Shopping Assistant

Be First To Review
SKU: sap-shopping-assistant
The SAP Shopping Assistant is an AI-driven conversational agent integrated within SAP's Customer Experience (CX) AI Toolkit. Designed to transform online shopping, it enables customers to discover products through natural language conversations, offering context-based recommendations and instant answers about product features, availability, and compatibility. By understanding complex, multi-part requests, the assistant simplifies product discovery, akin to an in-store expert, thereby enhancing customer satisfaction and streamlining the purchasing process.
conversational AI e-commerce product recommendation natural language processing customer engagement
Enhancing e-commerce platforms with natural language product search.
Providing personalized product recommendations to online shoppers.
Simplifying complex product discovery through conversational AI.
Improving customer engagement and satisfaction in online retail.
The SAP Shopping Assistant demonstrates high autonomy through its integration with real-time operational data, natural language processing capabilities, and decision-making algorithms for product recommendations. It autonomously handles customer queries, compares product specifications, and generates contextual suggestions through the SAP CX AI Toolkit. However, it operates within predefined retail workflows and requires SAP Commerce Cloud integration, limiting full independence. The assistant leverages Joule AI co-pilot technology for conversational interactions but depends on backend ERP systems for inventory data and loyalty program integration, constraining complete self-sufficiency.
Closed Source
Contact