Retell AI

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SKU: retell-ai
Retell AI is a comprehensive platform designed to streamline contact center operations by providing tools to create and manage AI-driven voice agents. These agents can handle various tasks, including receptionist duties, appointment setting, lead qualification, surveys, customer service, and debt collection. With a user-friendly interface, Retell AI allows businesses to build complex workflows, test agent performance, deploy across multiple channels, and monitor interactions in real-time. The platform supports integration with existing systems and offers enterprise-grade security, making it a scalable solution for enhancing customer engagement and operational efficiency.
AI voice agents call automation customer service appointment scheduling lead qualification survey automation debt collection contact center solutions
Automating receptionist tasks to manage incoming calls efficiently.
Setting appointments and sending reminders through AI-driven voice interactions.
Qualifying leads by conducting initial outreach and gathering information.
Conducting customer surveys to collect feedback and insights.
Providing customer service support to handle routine inquiries and issues.
Retell AI demonstrates high autonomy through its ability to handle real-time voice interactions with 800ms latency, interruption detection, and end-of-turn recognition without human intervention. The platform supports multi-prompt workflows, tool calls for task execution (e.g., appointment booking), and integration with business systems via API/SIP trunking. While requiring initial setup for LLM configuration and telephony integration, operational agents make autonomous decisions using company knowledge bases while maintaining SOC 2/HIPAA/GDPR compliance. The system's 99.99% uptime and native multilingual capabilities (19 languages) enable continuous independent operation across global markets.
Closed Source
Free