Parloa AI Agent Management Platform

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SKU: parloa-ai-agent-management-platform
Parloa's AI Agent Management Platform (AMP) offers a holistic solution for enterprises to design, integrate, and manage AI agents tailored to their business goals. With a low-code interface, it facilitates the creation of AI agents capable of handling customer interactions across various channels, including phone, chat, and messaging apps. The platform emphasizes quality assurance through simulation testing, data isolation, content filtering, and real-time monitoring, ensuring AI agents are prepared for real-world conversations. By adopting Parloa's AMP, businesses can enhance customer engagement, streamline operations, and achieve a faster return on investment.
AI agent lifecycle management customer support automation low-code platform quality assurance real-time monitoring
Designing AI agents for customer support with a low-code platform.
Integrating AI agents across multiple communication channels.
Ensuring AI agent readiness through simulation testing and quality assurance tools.
Monitoring AI agent performance in real-time to maintain optimal customer interactions.
Parloa AMP demonstrates high autonomy through generative AI-powered agents capable of handling end-to-end customer interactions across voice/chat channels without scripted flows. Its natural language briefing system enables dynamic conversation handling while maintaining enterprise-grade safety via simulation testing, real-time monitoring, and compliance checks. The platform integrates with CRM/ERP systems for autonomous data access during conversations but retains human oversight capabilities through agent assist features and performance analytics.
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