Gradient Labs
Autonomous AI agent that automates front and back-office customer support.
Gradient Labs
Autonomous AI agent that automates front and back-office customer support.
Gradient Labs
SKU: gradient-labs
An autonomous AI agent that resolves up to 80% of customer queries (incl. using actions and account data), enabling companies to scale CX with minimal human staff. The product caters to companies that aim to offer exceptional customer support and want a guarantee of good customer outcomes rather than the "best effort" automation.
customer support automation
back office automation
workflow automation
task automation
Gradient Labs' AI agent demonstrates high autonomy through its ability to handle complex customer support interactions end-to-end using specialized AI agents trained on plain language procedures without rigid workflows. The system features adaptive learning from historical data and real-time interactions, API-driven tool integration for executing actions autonomously (like account updates), and a finite state machine architecture that enables context-aware decision-making similar to human operators. While it requires initial setup and supervision for quality control in high-stakes environments (particularly financial services and healthcare), the agent resolves ~80% of queries without human intervention while maintaining SOC 2/GDPR compliance through built-in safety mechanisms that restrict unauthorized tool access and prevent data leakage.
Closed Source
Paid