Espressive

Be First To Review
SKU: espressive
Espressive is an AI-powered platform that automates employee support through its virtual assistant, Barista. Designed to enhance the digital workplace, Barista provides conversational AI to address employee inquiries across IT, HR, facilities, and more. It offers omni-channel support, smart ticketing, and analytics to improve efficiency and reduce operational costs. Barista is capable of understanding over 100 languages, making it suitable for global enterprises.
virtual assistant employee support automation conversational AI smart ticketing multi-department support
Automating responses to common employee inquiries.
Reducing help desk call volumes and operational costs.
Providing support across multiple departments including IT and HR.
Enhancing employee satisfaction through quick issue resolution.
Espressive Barista demonstrates high autonomy through its ability to automate complex workflows without human intervention, leveraging real-time integrations with multiple backend systems (cloud/on-premises) for end-to-end issue resolution. Its intent-less architecture autonomously determines appropriate actions (incident handling, service requests) using AI trained on enterprise-specific data and historical interactions. The platform achieves 74% automated resolution rates through conversational AI that mimics human service desk interactions, including proactive problem detection (e.g., password expiration warnings) and automated fulfillment processes like hardware replacement logistics. While human escalation remains available, most Tier 1-2 issues are resolved through Barista's combination of natural language processing (15 departments, 130+ languages), dynamic workflow execution, and continuous learning from organizational knowledge bases.
Closed Source
Contact