Echo AI

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SKU: echo-ai
Echo AI is the first generative AI-native Conversation Intelligence platform designed to analyze every customer interaction across various channels with human-level depth. By leveraging advanced large language models (LLMs), Echo AI provides leaders with critical strategic insights that enhance growth and retention. The platform supports multiple third-party and hosted LLMs, ensuring access to the latest AI advancements. With capabilities for instant analysis and prompt-level customization, Echo AI enables businesses to uncover hidden customer insights, automate quality assurance, and integrate seamlessly with existing tools to optimize customer engagement and operational efficiency.
conversation intelligence customer engagement quality assurance AI analytics business growth
Analyzing customer conversations across multiple channels to extract actionable insights.
Enhancing customer engagement by understanding and acting on customer needs and preferences.
Automating quality assurance processes to improve agent performance and customer satisfaction.
Reducing operational costs by streamlining conversation analysis and reporting.
Integrating with existing CRM and customer support tools to provide a comprehensive view of customer interactions.
Echo AI demonstrates high autonomy through its generative AI-native platform that automatically analyzes 100% of customer interactions across multiple channels (calls, tickets, surveys) using domain-specific LLMs without requiring manual configuration. The system autonomously detects trends, generates insights through conversational interfaces in natural language, and triggers real-time automated actions via integrations with 30+ platforms like Salesforce and HubSpot through its Conversation Actions feature. While human oversight remains for strategic decisions and model tuning, core functions like quality assurance scoring (AutoQA), sentiment analysis, and retention campaign triggers operate with minimal intervention.
Closed Source
Paid