Bolna

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SKU: bolna
Bolna is an end-to-end open-source framework designed for the rapid development of AI-driven voice agents. It enables businesses to automate front desk operations by creating intelligent agents capable of handling tasks such as answering calls, engaging in human-like conversations, booking appointments, and sending emails. The platform integrates seamlessly with telephony services like Twilio and Plivo, as well as various ASR, LLM, and TTS providers, facilitating efficient and scalable voice AI solutions. Bolna's user-friendly interface and multilingual support make it accessible for businesses across various industries to enhance customer experience and operational efficiency.
voice automation front desk AI conversational agents customer service automation open-source voice AI telephony integration multilingual support appointment scheduling
Automating front desk operations with AI-driven voice agents.
Enhancing customer interactions through human-like conversational AI.
Integrating voice AI solutions with existing telephony and CRM systems.
Developing multilingual voice agents for diverse customer bases.
Streamlining appointment booking and routine administrative tasks.
Bolna demonstrates high autonomy through its open-source framework enabling fully automated voice agent creation with minimal human intervention post-deployment. The platform supports end-to-end automation of call handling, task execution (appointment booking, email/sms dispatch), and context-aware conversations using infinite memory capabilities. However, it requires initial configuration for telephony integrations (Twilio/Plivo), LLM provider selection (OpenAI/Mistral), and function tool setup (call transfers/Cal.com bookings), reducing full plug-and-play autonomy. The system autonomously handles real-time speech processing (ASR/TTS) and conversational logic through LLM orchestration while maintaining flexibility for developers to customize workflows via JSON configurations.
Open Source
Free