Auralis AI

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SKU: auralis-ai
Auralis AI is an advanced customer support platform that leverages artificial intelligence to automate routine inquiries, provide real-time assistance, and manage ticket routing. Designed to handle up to 70% of customer requests instantly and consistently, Auralis AI empowers support teams to be significantly more productive. The platform integrates seamlessly with existing systems, supports over 100 languages, and continuously learns from interactions to improve performance. By delivering prompt and accurate responses, Auralis AI enhances customer satisfaction while reducing operational costs.
customer support automation AI chatbot multilingual support ticket management agent augmentation
Automating routine customer support queries to improve response times.
Providing 24/7 assistance across multiple channels, including chat and email.
Enhancing agent performance with AI-driven suggestions and real-time recommendations.
Reducing operational costs by decreasing the workload on human agents.
Auralis AI demonstrates high autonomy by resolving ~70% of customer inquiries without human intervention through features like instant ticket resolution, intent-based routing, and generative AI-powered responses. Its system integrates predictive analytics and closed-loop automation for routine tasks but retains human oversight for complex issues (evident in its co-pilot agent assistance tools and quality audits). This aligns with Level 4 autonomy (high/semi-autonomous) on telecom industry scales where systems operate cross-domain with minimal supervision. The platform lacks full Level 5 autonomy as it requires human validation for SLA-bound resolutions and custom enterprise workflows.
Closed Source
Paid