Ascendo AI

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SKU: ascendo-ai
Ascendo AI is an Agentic AI Platform designed to revolutionize technical support and field service operations. By leveraging advanced AI technologies, including Natural Language Processing (NLP) and Machine Learning (ML), Ascendo AI enables organizations to provide consistent, high-quality customer support. The platform offers a suite of products such as Enhanced Self-Service, Augmented Agent, and Voice of the Customer, which collectively empower support teams to resolve complex issues efficiently. Ascendo AI integrates seamlessly with existing CRM systems and utilizes historical data to deliver faster responses and accurate issue resolutions, ultimately enhancing customer satisfaction and driving revenue growth.
technical support field service self-service augmented agent customer insights
Transforming technical support with AI-driven solutions.
Enabling self-service options for customers to resolve issues independently.
Providing agents with AI-assisted tools to handle complex workflows.
Gaining insights into customer sentiments through Voice of the Customer analytics.
Ascendo AI demonstrates high autonomy through its AI-powered workflows capable of executing complex tasks like predictive root cause analysis, real-time parts recommendations, and automated knowledge creation without human intervention. The platform's integration with SAP Field Service Management enables autonomous dispatch solutions and intelligent routing predictions while maintaining selective data injection for privacy controls. However, semi-autonomous modes and human oversight in critical decision-making processes prevent a full 100 rating.
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