Airkit.ai

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SKU: airkit-ai
Airkit.ai is a low-code platform that empowers businesses to create AI-driven customer engagement applications seamlessly integrated across various channels, including web, mobile, voice, and email. Utilizing OpenAI's GPT-4, Airkit.ai's solutions are designed to autonomously resolve a wide array of customer inquiries, such as order status updates, returns, and product support, thereby enhancing customer satisfaction and operational efficiency. In October 2023, Salesforce announced its definitive agreement to acquire Airkit.ai, aiming to integrate its capabilities into Salesforce's Service Cloud to advance AI-driven customer experiences.
low-code platform customer engagement AI automation multichannel support GPT-4
Developing AI-powered customer service agents without extensive coding.
Automating responses to common customer inquiries across multiple channels.
Enhancing customer engagement through personalized, AI-driven interactions.
Integrating AI capabilities into existing customer service workflows to improve efficiency.
Airkit.ai demonstrates high autonomy through its AI agents capable of resolving over 90% of customer inquiries instantly without human intervention. The platform operates in both Co-Pilot mode (human-AI collaboration) and fully autonomous Auto-Pilot mode for complex issue resolution. Agents make independent decisions using integrated business data from CRMs and order systems while adhering to predefined business rules through built-in safeguards. Continuous learning capabilities enable self-improvement based on customer interactions, though human oversight remains available for escalations.
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